A experiência do teletrabalho no secretariado em Portugal no contexto da pandemia do covid - 19

Abstract

The context of the COVID-19 pandemic had an impact in all countries of the world, leading to significant changes in relation to the organization and execution of work through the adoption of teleworking and home office modalities as physical distance measures, in the period, to prevent the spread of the disease. In Portugal, as well as elsewhere globally, companies were forced to adopt a telecommuting regime with arrangements for work to take place from professionals' homes. This context motivated this research, which aims to identify the general aspects of telework in the Secretariat area during the COVID-19 pandemic in Portugal. For this purpose, an applied research was carried out, with an exploratory character and under a mixed methods approach for data collection and treatment. The survey had the participation of 66 respondents and revealed changes in the activities carried out in secretarial work, new demands for professionals and the need to reconcile work-related activities with home routines. For some professionals, there was an improvement in the quality of the service provided, while for other respondents, factors such as social isolation and increased job demands made the telework period more difficult than its realization within organizations.